SpinSahara Responsible Gambling
Gambling is entertainment. SpinSahara operates under a B2C licence issued by the Curaçao Gaming Control Board (licence OGL/2024/790/0272, held by Neroblanko Tech N.V.), and part of holding that licence is maintaining clear tools and external referrals for players who want to manage their play. This page sets out exactly what those tools are, who the external organisations are, and how to reach us.
Our commitment
SpinSahara operates under the oversight of the Curaçao Gaming Control Board. All accounts are subject to age verification, and we do not accept players under 18. Unresolved complaints can be escalated beyond our support team to an independent body or to the licensing regulator.
Tools available
Several controls are available directly from the Responsible Gaming section of your account. You can set them yourself at any time.
- Loss limits: set a cap on how much you can lose over a chosen period. Note that limits do not apply to cryptocurrency deposits.
- Cooling-off periods: if you are in a cooling-off period at the time of a win, no prize is awarded for that period.
- Self-exclusion: requesting self-exclusion closes your account immediately. You will not be able to reopen it or play on it.
- Account closure: if you want to close your account without self-exclusion, contact us at [email protected] . Your remaining balance is returned to you.
To request self-exclusion or account closure, go to the Responsible Gaming section in your account or contact our support team directly. Self-exclusion takes effect the moment the request is processed.
Signs to watch for
Some patterns can indicate that gambling has moved outside its intended role. These are factual markers, not a judgement.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling irritable or restless when you are not gambling
- Concealing how much time or money you spend on gambling
Where to get help
Several organisations offer free, confidential support. None of them require you to be in crisis to get in touch.
- GamCare: gamcare.org.uk or 0808 8020 133 (National Gambling Helpline, free, 24/7)
- BeGambleAware: begambleaware.org or 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop: gamstop.co.uk (free self-exclusion scheme covering UK-licensed gambling sites)
Contact us
To request self-exclusion, set account limits, or ask any question about your account, contact our support team via live chat (available 24/7 from the launcher on every page) or by email at [email protected] . For account closure and formal requests, write to [email protected] . Self-exclusion closes your account immediately on request.
